Computer Help
Where and How to Get It
Well there's no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don't have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.
1. Remember help files. It's funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using.
2. Product websites. If you're having a problem with a piece of software or with a hardware part, try the website of that software's or hardware's manufacturer. Most (if not all) manufacturer's reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft's help desk is good example.
3. Fan sites. Fan sites probably isn't a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We've called them "fan sites" because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn't have some of the wonderful workarounds and unique problem solving techniques that we have today.
4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're
working with a team of experienced people.
5. Support Lines. Another source for help that we shouldn't forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).
6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren't experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.
7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don't recommend that you make this your first pit stop when you experience a problem, but we don't recommend that you rule this option out altogether either. Computer salespersons are hired for a reason - and that's their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.
As you can see, help is easy to find - You've just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away.
Where and How to Get It
Well there's no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don't have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.
1. Remember help files. It's funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using.
2. Product websites. If you're having a problem with a piece of software or with a hardware part, try the website of that software's or hardware's manufacturer. Most (if not all) manufacturer's reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft's help desk is good example.
3. Fan sites. Fan sites probably isn't a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We've called them "fan sites" because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn't have some of the wonderful workarounds and unique problem solving techniques that we have today.
4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're
working with a team of experienced people.
5. Support Lines. Another source for help that we shouldn't forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).
6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren't experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.
7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don't recommend that you make this your first pit stop when you experience a problem, but we don't recommend that you rule this option out altogether either. Computer salespersons are hired for a reason - and that's their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.
As you can see, help is easy to find - You've just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away.
A Few Common Computer Errors
(And What They Mean)
Computer errors can pop up when least expected, they can cause the entire system to suddenly shut down, and they can inadvertently corrupt data to the point where it can't be deciphered. Although they can't always be avoided, it's important to remember that computer errors can be corrected. The key is to understand what computer errors are, understand what they mean when they show up, and understand how to minimize their occurrence in the first place.
Basically, computer errors are the result of a number of things that may or may not have anything to do with the way the computer is used. They "operate" whenever there's a conflict among commands. Remember that computers essentially run off of a series of commands and it's usually a smooth process. But when one command conflicts with another command - or when one command asks for a process or information that isn't available, the computer returns results that aren't useable. That's an error.
A prime example of this kind of error is when users attempt to use software that isn't applicable for their system. Almost all software accompanies a list of system requirements which dictates what a computer needs to have in order for the software to work properly. To minimize errors of this sort, always verify that your computer has the required components. A project management program that you're interested in may require a specific operating system, like Windows XP for example. And although this program may install just fine on a Windows 98 machine, it will generate a multitude of errors once its started.
Insufficient memory will cause errors as well. That's why software programs include minimum memory requirements. A program that needs 14MB of memory will generate errors on a computer that only has 4MB of memory if it runs at all. The same goes for disk space, monitor color depth and resolution. In these situations, problems occur the moment that a piece of software attempts to access the things (hardware, memory, space, resolution, etc.) that it cannot find.
Because some programs share common files, errors can also occur when these shared files are not up to date. For instance, let's say that Program A is already installed on a computer and it's working just fine. Then let's say that the user of that computer downloads and installs Program B. Program B uses a file that Program A installed much earlier, but when Program B is run, errors popup. Those errors are the result of Program B attempting to use an outdated (shared) file that was installed by Program A. In order to fix that problem, the user would have to download an updated version of the shared file (which to say the least - is not an easy thing to find or do).
Sometimes, errors occur because a system doesn't have the required drivers or the drivers that are on the system are the incorrect version. Both errors in these cases can be resolved by updating the computer on a regular basis. Microsoft provides a section on its website that can automatically update a computer online and it does this at no cost in an effort to reduce errors like this. Always try to keep your computer updated so that should a program share a file, it will share a file that has been updated on hundreds of thousands of computers, like yours.
This article doesn't even begin to cover the entire gamut of computer errors - but additional information regarding how to get help with a computer issue (including computer errors) can be found in our article titled, "Computer Help" no matter what the problem is.
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